If you should have any issues whatsoever with your order, please contact us at: firstname.lastname@example.org and we will do our best to take care of your needs.
- Lux Acrylic sheets are made to be lightweight and are scratch resistant (not scratch-proof) as long as correctly cared for. Cast acryilc is hypoallergenic for most and is available in a wide range of colors and designs.
- Findings are considered items like: jump rings, earring backs and studs, earring posts, chains, etc. We use gold filled, stainless steel, and Sterling Silver findings in our work. . We do use some brass findings and strive to always use high quality lead and nickel-free brass products. Brass, contrary to popular belief, is actually very durable and can be cleaned and polished up just like Sterling Silver can.
- Polymer Clay is an artistic medium that can be used to create anything from statues to dainty jewelry. It is lightweight and makes a wonderful molding and sculpting medium. We use all sorts of techniques in our jewelry and love the flexibility and versatility offered.
- Epoxy and UV Resin to cover and create. UV Resin gives the ability to seal with a high shine finish after curing for a shorter time than epoxy.
We cannot replace packages that are marked as delivered and cannot be located as we do not deliver these packages and will be unaware of where they are left at delivery.
Please be aware that we are a 2 person team and do not have the financial ability to replace a package without first going through the necessary channels with the carrier in order to first attempt to locate said missing package. Please double check your address is correct at the time of ordering as we cannot resend out a package to you without you having to pay for shipping again if your address is incorrect!We want you to be satisfied with your purchase and will do everything possible to ensure delivery or a replacement/refund in correspondence to our refund/replacement policy. If your piece should arrive broken, please send us notification along with photo/ video of the damage within 24 hours to us at email@example.com